Privacy Policy

Last Updated: April 27, 2026

At Intigo, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information while providing delivery and logistics services.

This policy applies to our logistics applications and services, including EnaGo, published by intigoDev. By using our services, you agree to the practices described in this policy.

1. Information We Collect

• Location Data: We collect real-time location data to provide accurate package tracking and delivery estimates.
• Account Information: Name, phone number, and email address provided during registration and account use.
• Package Details: Item descriptions, pickup and drop-off details, and tracking identifiers needed to complete deliveries.
• Operational Data: App usage events, delivery status updates, and technical diagnostics required to improve performance and reliability.

2. Data Usage

Your data is used only to fulfill delivery requests, provide operational updates, support customer communication, and improve service reliability across our logistics network.

3. Data Sharing and Disclosure

We do not sell your personal data. Based on our current app disclosure, data is not shared with third parties for advertising or unrelated commercial purposes. We may disclose data only when required by law, legal process, or to protect safety, rights, and service integrity.

4. Data Security

We apply technical and organizational safeguards to protect your information. Data exchanged between the app and our systems is encrypted in transit, and access is restricted to authorized personnel with legitimate business needs.

5. Data Retention

We retain personal and operational data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data category and regulatory requirements.

6. Your Rights and Choices

You may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Delete your account and associated personal information.
• Ask questions about how your data is processed.

We may need to verify your identity before completing privacy requests.

7. Data Deletion

You can request account deletion at any time by contacting the support team through the app. Once verified, we process deletion requests according to applicable legal and operational retention requirements.

8. Children and Content Rating

Our services are distributed with a general audience rating (for example, Rated for 3+ in app store contexts). Parents or guardians should supervise device and location permissions for child users.

9. International Use

Intigo operates from Tunisia and may process data in locations where we or our service providers operate. We take appropriate steps to protect personal information in line with applicable data protection requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last Updated" date and publish the revised version in our app channels and official documentation.

11. Contact Us

For privacy requests, account deletion, or data protection questions, contact:

• Developer: Hichem Hanafi
• Support Email: [email protected]
• Phone: +216 98 122 961
• App Support: Available via in-app support channel and app store support listing
• Website: https://intigo.tn
• Location: Tunisia